Seema CX Consulting

Customer Experience & Excellence

Who we are

Our team

 We offer a range of Customer Experience Excellence consulting services, all designed to help your company to satisfy your customers and reach its potential. Whether you're looking for a small tweak or complete overhaul, we have you covered. Our services are available a la carte so you can get precisely what you need.  

Our approach

Each company is unique. One-size-fits-all approaches will never help your business reach its full potential. We deliver custom solutions, tailored to you--your industry, your culture, your one-of-a-kind challenges.     

Our services

 BASIC SCANNING ·

Basic service scanning in business in day to day basis. 


CUSTOMER EXPERIENCE ASSESSMENT · 

Analyze team's strengths and identify opportunities for improvement by this service audit. 


WORKPLACE IMPROVEMENT  

  • One hour guest standard training and role plays.
  • On the job one day observation and training.

CUSTOMER JOURNEY   

  • Customer Journey Framework Definition.
  • Customer Experience Touch points.
  • Understanding the Existing Journey.
  • Brand Re-positioning.
  • Future State Journey Mapping.

BEST PRACTICES  

  • Customer Experience Surveys.
  • Customer Expectations.
  • Prioritization and analysis.
  • Expert Analysis
  • Customer Service outsourcing

MYSTERY SHOPPING  

  • Mystery Shopping reports.
  • Evaluate the employee performance, motivate employees and train employees who need to be improved.
  • Monitor consistency in product/service knowledge.


BUSINESSES WE SERVE 

  • Banks
  • Restaurants and Cafes
  • Department Stores/Retail Stores of all kinds
  • Grocery and Convenience Stores
  • Hotels
  • Telecommunication Companies
  • All service committed industries and companies

My Blog

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Contact Us

Drop us a line!

Better yet, see us in person!

We love our customers, so feel free to visit during normal business hours.

Seema CX Consulting

170 s Chester ave # 8, Pasadena, CA 91106, US

(626) 422-5368

Hours

Monday - Friday: By appointment

Saturday: Closed

Sunday: Closed